Terms, Conditions & Booking Policies

Terms, Conditions & Booking Policies

Understand that in addition to the mandatory policy acceptance located on the online booking panel, by booking an appointment or sending a deposit in order for the business to schedule your service, you are hereby acknowledging and agreeing to the following:

Deposits & Grace Periods

The grace period to make any changes to a bookings is 24 hours before the appointment. The arrival grace period for the appointment is 10 minutes. To confirm a booking and avoid cancellation, a non-refundable deposit is due upon each booking and applies to the remaining balance. Failure to arrive within 10 minutes of the start time will result in rescheduling or, if no communication, a No Show. After the grace periods, fees apply:

  1.  Rescheduling: $20 added to the remaining balance. You are allowed one late reschedule per appointment. The next instance will be considered a cancellation.
  2. Cancellations: Forfeit deposit, 50% remaining balance, or deduction from voucher/package. New appointment and deposit required.
    1. Removing a service outside grade period is still considered a late cancellation, and applies do apply. 
    2. Example: If you booked for a brazilian wax and underarm service, and decide you no longer want the underarm wax the day of, you will be charged 50% of the underarm cost.
  3. No Shows: Forfeit deposit, 50% remaining balance, or deduction from voucher/package. New appointment and deposit required.


Being tardy to the appointment may result in a required reschedule or your service time being shortened to accommodate other appointments after yours. The service will not be discounted if shortened, and you will be required to pay your balance in full.

Stacking Discounts/Promotions

In order to be fair for all parties, we do not allow combining discounts, promotions or specials under any circumstances. This includes gift cards/vouchers purchased on sale.

Right To Refuse Service

Please note that we have the right to refuse and ban individuals from booking a service for any reason.


We do NOT offer refunds on services rendered. We may offer you a store credit, based upon circumstance.


Please take a moment to carefully read the following information.

In consideration of your participation in Spa Services (body treatments, yoni steams, hair removal, teeth whitening, facials, chemical peels, etc.) at Complexxions Skin Lab & Studio (the “Facility”) You hereby release, discharge and covenant not to sue Complexxions Skin Lab LLC, including their respective directors, officers, employees, agents representatives, insurers, clients, successors, assigns, and any property owners, (“Released Parties”) and further release from liability the released Parties from any and all claims, losses damages, or liability, INCLUDING LOSSES DUE TO THE NEGLIGENCE OF RELEASED PARTIES WHEN PERFORMING ANY SPA SERVICES, (“Losses”) resulting on personal injury, accidents or illnesses (including death), and property loss, including theft, arising from participation in the Spa Services or using the Facility. Released Parties are not liable for any theft, or loss of personal property, including jewelry or other personal items. In no event shall the Released Parties be liable for property unless the item was registered with the Facility and the loss was caused solely by the fault of the Related Parties.

Need Help or Have Any Questions?

We are always here to answer your all questions feel free to contact us via the information below.