Terms, Conditions & Booking Policies

Terms, Conditions & Booking Policies

Understand that by booking an appointment or sending a deposit in order for the business to schedule your service, you are hereby acknowledging and agreeing to the following:

Deposits & Cancellations

All deposits are non-refundable. There is a 24-hour grace period for rescheduling and canceling appointments. Otherwise, fees will apply:

  • Rescheduling outside of grace period: $20 fee (You are allowed one late reschedule per appointment. The next instance will be considered a cancellation.)
  • Canceling outside of grace period or rescheduling right before your appointment: Forfeit deposit or 50% charge of remaining balance. Must book with new deposit
  • No Call No Show: Being more than 10 mins late to appointment, without communication, incurs a cancellation and 100% charge. Must book with new deposit. Two No Shows will result in being banned from booking.


Being tardy to the appointment may result in a required reschedule or your service time being shortened to accommodate other appointments after yours. The service will not be discounted if shortened, and you will be required to pay your balance in full.

Right To Refuse Service

Please note that we have the right to refuse and ban individuals from booking a service for any reason.


We do NOT offer refunds on services rendered. We may offer you a store credit, based upon circumstance.


Please take a moment to carefully read the following information.

In consideration of your participation in Spa Services (body treatments, yoni steams, hair removal, teeth whitening, facials, chemical peels, etc.) at Complexxions Skin Lab & Studio (the “Facility”) You hereby release, discharge and covenant not to sue Complexxions Skin Lab LLC, including their respective directors, officers, employees, agents representatives, insurers, clients, successors, assigns, and any property owners, (“Released Parties”) and further release from liability the released Parties from any and all claims, losses damages, or liability, INCLUDING LOSSES DUE TO THE NEGLIGENCE OF RELEASED PARTIES WHEN PERFORMING ANY SPA SERVICES, (“Losses”) resulting on personal injury, accidents or illnesses (including death), and property loss, including theft, arising from participation in the Spa Services or using the Facility. Released Parties are not liable for any theft, or loss of personal property, including jewelry or other personal items. In no event shall the Released Parties be liable for property unless the item was registered with the Facility and the loss was caused solely by the fault of the Related Parties.

Need Help or Have Any Questions?

We are always here to answer your all questions feel free to contact us via the information below.